Client Success Manager
London, United Kingdom
Full Time
Mid Level
Role: Client Success Manager
Team: Business Development
Package: Pension, Unlimited leave, Flexible working
Location: London based
Salary: £35,000 - £40,000 dependent on experience
About Corndel:
Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning.
Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.
We're very proud of the exceptional relationships we have with our customers and the impact that our development programmes have on businesses and the individuals who participate.
The role:
As Client Success Manager, you will be working with a key client to drive engagement and implement in-takes of learners across the full range of Corndel training programmes. This is a new, unique role, that is key to the development of our partnership and growth, with our key client. You will be a customer-focused individual and play a critical role in driving engagement, communication, and programme interest within our key client organisation. This role requires a blend of account management, customer success, and education advocacy skills, as the Client Engagement Manager will not only contribute towards the key client relationship, but also provide embedded support, to engage and educate client employees on the benefits of Corndel programmes.
Responsibilities include:
About You:
Experience and Skills:
Essential:
Desirable:
As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.
As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.
If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.
Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including Enhanced DBS Disclosure and a Barred List Check.
For more information contact [email protected]
Team: Business Development
Package: Pension, Unlimited leave, Flexible working
Location: London based
Salary: £35,000 - £40,000 dependent on experience
About Corndel:
Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning.
Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.
We're very proud of the exceptional relationships we have with our customers and the impact that our development programmes have on businesses and the individuals who participate.
The role:
As Client Success Manager, you will be working with a key client to drive engagement and implement in-takes of learners across the full range of Corndel training programmes. This is a new, unique role, that is key to the development of our partnership and growth, with our key client. You will be a customer-focused individual and play a critical role in driving engagement, communication, and programme interest within our key client organisation. This role requires a blend of account management, customer success, and education advocacy skills, as the Client Engagement Manager will not only contribute towards the key client relationship, but also provide embedded support, to engage and educate client employees on the benefits of Corndel programmes.
Responsibilities include:
- Supporting the growth and development of Corndel
- Helping a key client to put more people onto our programmes
- Work closely with a key client during peak times
- Support relationship with a key client, helping them achieve their strategic goals
- Organise and manage promotional communications
- Target business areas for specific training needs
- Provide embedded support within a key client organisation, to engage and educate their teams
- Develop and execute strategic account plans to drive engagement, adoption, and success of Corndel programmes, within a key client organisation
- Identify upselling and cross-selling opportunities, working closely with sales teams to drive revenue growth
- Tracking the enrolment activity of learners
- Creating and delivering presentations and proposals
- Work closely with Senior Account Managers and Account Directors
About You:
- You’re an enthusiastic self-starter – keen to help transform the way organisations develop their people
- You value inclusivity, being supportive and respectful of others
- You are open to change and take a collaborative approach to challenges
- You strive for excellence and have high expectations of yourself and others
- You operate with integrity, trust and professionalism and empower others to do so
Experience and Skills:
Essential:
- Exceptional relationship management skills
- A track record of delivering customer service, ideally in a business-to-business environment
- Strong communication skills
- High levels of organisation
- Good written skills
- Excellent Microsoft Office skills
- Ability to Analyse Data, to make informed decisions
- An ability to work constructively in a team to achieve shared objectives
Desirable:
- Experience and knowledge of apprenticeships and funded training
- We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.
- We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
- We're a leader in our field, with quality and excellence at the heart of what we do.
As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.
As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.
If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.
Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including Enhanced DBS Disclosure and a Barred List Check.
For more information contact [email protected]
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